Privacy Policy

Last updated: 13th November 2025

1. Who We Are

Refind Aesthetics is operated by Dr Dana Ltd, trading as Refind Aesthetics, company number 15935594.

We are the “data controller” of your personal information under UK data protection law.

If you have any questions, you can contact us at:

Refind Aesthetics

13-17 Baron Street

Islington, N1 9HP

Email: info@refindaesthetics.co.uk

Phone: 07404275779

2. Information We Collect

We may collect and process the following types of information:

Personal details: name, date of birth, gender, address, phone, email.
Medical information: health history, allergies, medications, treatment notes.
Booking and enquiry details: consultation requests, treatment bookings, messages.
Financial information: payment details (processed securely through third parties, not stored by us).
Visual media: photographs or videos taken before, during, or after treatments (with explicit written consent).
Marketing preferences: newsletter opt-ins, consent to receive updates.
Website data: cookies, IP address, device information, browsing behaviour.

3. How We Use Your Information

We use your information to:

Provide consultations and deliver treatments.
Keep accurate medical and clinical records.
Manage bookings, appointments, and payments.
Respond to enquiries and provide customer support.
Improve our services and ensure patient safety.
Send newsletters or marketing emails (only if you’ve opted in).
Share before/after photos or video content in marketing — only with explicit written consent.
Comply with legal, regulatory, and insurance requirements.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

Consent — when you give explicit permission (e.g., for marketing or photos).
Contract — to deliver the treatments and services you have requested.
Legal obligation — to meet regulatory, tax, or insurance requirements.
Legitimate interests — for business operations, security, and quality improvement.

5. How We Store Your Information

Records are stored securely in encrypted systems.
Access is limited to authorised clinical and administrative staff.
Data is retained only as long as necessary to fulfil its purpose, or as legally required (e.g., medical records retained for the minimum statutory period under UK healthcare law).

6. Sharing Your Information

We will never sell your data. We may share it with:

Healthcare professionals involved in your care.
Insurers, regulators, or legal authorities where required.
Third-party service providers (e.g., booking systems, payment processors, email platforms) — all GDPR compliant.
Marketing platforms (only with your explicit consent for media use).

7. Photos and Videos

We may take before-and-after photos or videos to monitor treatment progress and results.
These are stored securely as part of your medical record.
We will never use identifiable photos/videos for marketing without your explicit, written consent.
Consent for marketing can be withdrawn at any time by contacting us.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Request corrections or updates.
Request deletion (where legally possible).
Withdraw consent at any time (e.g., for marketing or media).
Restrict or object to certain processing.
Request data portability to another provider.
Lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

To exercise your rights, please contact us at info@refindaesthetics.co.uk

9. Cookies & Website Data

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience by remembering preferences and providing anonymous usage data.

Types of Cookies We Use

Essential cookies – required for the site to function (e.g., security, booking system).
Analytical cookies – help us understand how visitors use our site (e.g., Google Analytics).
Marketing cookies – used (only if consented) to deliver relevant ads or track engagement on social media.

Third-Party Cookies

We may use third-party services (e.g., Google Analytics, Facebook Pixel) that place cookies on your device.

Managing Cookies

You can adjust your cookie settings at any time through your browser. Blocking cookies may affect how the site functions.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in the law or our practices. Significant updates will be communicated via our website or by email.

11. Contact Us

If you have questions, feedback, or wish to exercise your rights, please contact us: